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Travel Services

Travel Industry Insights

Our dedicated team’s decades of travel industry expertise, processes and technology can help you reduce costs, better serve customers, build loyalty and increase profitability.

Brochures

Travel Services

Travel Services

When your business runs smoothly, you'll gain travelers' loyalty.
Brochure (PDF, 1.5 MB)


Car Rental Solutions

Car Rental Solutions

Why outsource your car rental sales and customer service program? Consider this: leading car rental companies excel because they seize every opportunity to gain a competitive advantage.
Brochure (PDF, 949 KB)

Engineering Communications to Improve the Customer Experience

Engineering Communications to Improve the Customer Experience

Best practices for optimizing customer communications
Brochure (PDF, 1.2 MB)

Communication Engineering

Communication Engineering

Optimizing the overlooked touch point
Brochure (PDF, 1 MB)

Finance, Accounting and Procurement - Transforming Today’s Finance Function

Finance, Accounting and Procurement - Transforming Today’s Finance Function

Our integrated award-winning services deliver process innovation, continuous improvement, transformational tools and technology along with our unrivaled collaborative partnering approach to help you achieve high-performance business outcomes.
Brochure (PDF, 965 KB)

Optimizing Multichannel Environments-brochure

Optimizing Multichannel Environments: Improve the Customer Experience and Profitability

Shifting customer service to lower-cost channels is necessary to maintain profitability, but it cannot come at the expense of customer satisfaction.
Brochure (PDF, 1.2 MB)

Optimizing Multichannel Environments-faq

Optimizing Multichannel Environments: Improve the Customer Experience and Profitability

A well-managed multichannel strategy is a critical component in a successful callcenter solution.
FAQ (PDF, 965 KB)

Best Practices for Optimizing Social CRM

Best Practices for Optimizing Social CRM: Maximizing the Value of Customer Relationships

Companies must do more than participate in today’s social environment. They must engage and optimize—turning insight into action.
Brochure (PDF, 1.2 MB)

Social CRM: Maximizing the Value of Customer Relationships

Social CRM: Maximizing the Value of Customer Relationships

In this economy it’s imperative that companies continuously show that they are listening to the voice of their customers, resolving their issues, implementing their recommendations and working to improve the overall customer experience.
FAQ (PDF, 896 KB)

Back Office Operations - Reduce Costs and Increase Customer Satisfaction

Back Office Operations - Reduce Costs and Increase Customer Satisfaction

As the economy continues to rebound, companies are taking a hard look at where they can cut costs without impacting customer satisfaction.
Brochure (PDF, 1.25 MB)

CRM Analytics

CRM Analytics: Understanding the Customer Experience to Improve Profitability

Companies gather a staggering amount of information on their customers today; unfortunately it isn’t helping their competitive edge.
FAQ (PDF, 1.1 MB)

Customer Care Differentiators

Customer Care Differentiators

As the second largest Business Process Outsourcing company in the world, Xerox offers the most comprehensive service delivery model in the industry.
Brochure (PDF, 965 KB)

Optimize the Customer Experience

Optimize the Customer Experience: Breaking Down Organizational Silos

Organizational silos are a common pain point that confuse customers, reduce operational efficiency, and hurt your competitive edge.
FAQ (PDF, 979 KB)

Translation and Localization

Translation and Localization:  Optimizing the Global Customer Experience

Globalization has opened lucrative market opportunities and new revenue streams for companies. Globalization can also wreak havoc on time-to-market and post launch support activities.
FAQ (PDF, 937 KB)

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