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State and Local Government Solutions

Public Administration Services

Converting paper to images. Keeping IT at capacity. Routing requests for service. These transaction-based processes can often be handled more efficiently by a reliable provider with experience in public administration services.
With experience in specialized public administration services, we can customize operations that meet the needs of city, county, and state agencies. Let us provide your administration services behind the scenes. Then you can redistribute resources to more effectively serve your constituents.

Collection Services

There are many reasons government agencies don’t pursue debts. Among them: expensive collection solutions mean that collecting costs can exceed the amount owed.

 We have the experience and expertise to ensure results without impacting garnered revenue. Let us conduct collections services, activities and procedures in accordance with applicable state and federal laws, including the Fair Debt Collection Practices Act (FDCPA).

 We’ll improve your services while increasing efficiencies, reducing costs and measuring success.

Human Resources Services

You know the HR pressures you face: Aging legacy HRIS systems. Rising employee healthcare costs. Boomers aging out of the workforce.

We can help, with government HR services that include:

  • HR Information Systems and Employee/Manager Self-Service Portals
  • Benefits Administration for Retirement Plans
  • Health and Welfare Plans Payroll Administration
  • Compensation and Performance Management
  • Recruitment Administration
  • HR Transformation and Benefits Consulting

View HR Benefits Administration overview (PDF, 978 KB)
View Retirement Services overview (PDF, 1.0 MB)
View Payroll Processing overview (PDF, 2.1 MB)

State Unclaimed Property Services

All state unclaimed property programs face two basic challenges. One is how to collect unclaimed property due to be reported. The other is how to administer this property once it’s collected.

As the nation’s most experienced provider of unclaimed property services, we can help. Turn to us for:

  • Property identification and collection
  • Keeping records databases up-to-date
  • Reaching a national audience of missing owners
  • Managing claims and customer service

We’ll help you address a wide range of compliance, operations, systems and policy matters in ways that improve efficiency and results.

Secure Identification Solutions

Our secure ID card solutions include:

  • Secure Government-Issued ID/License Cards
  • Secure College University Cards
  • Healthcare Cards
  • Specialized Group ID Cards
  • Corporate/Organization ID Cards

Public Adminstration Resources

PC Power Management

PC Power Management

Green that reduces cost, waste and impact
Brochure (PDF, 1.1 MB)

Managed Mobility Services

Managed Mobility Services

State and local governments spend millions each year on telecom and mobile communications services.
Brochure (PDF, 1.2 MB)

IT Managed Services for Local Government

IT Managed Services for Local Government

What are your IT needs?
Brochure (PDF, 998 KB)

Document Management and Imaging

Document Management and Imaging

Enhance service, prevent loss, save money.
Brochure (PDF, 950 KB)

or contact us online

City of Cleveland

Cleveland now offers drivers one-stop convenience for payment of parking and photo enforcement tickets – in person, over the phone or online.

See Cleveland case study ›