Brick and Mortar Retailer Solutions
Gain loyal customers and reduce errors through our integrated suite of customer care, communications and transactional services tailored specifically to department stores, merchandise stores, convenience stores and specialty retailers.
Department Stores Services
With online experiences developing rapidly, for department stores, discounting is a no-win battle against the internet. Brands need to get more creative to lure consumers into stores, turning the environment into a venue; not just a shop. Department stores are constantly striving to build a more loyal customer base and a sharper focus on core functions, while spending less time researching and fixing costly errors.
Xerox offers an integrated selection of department store services from customer care, communication, and transactional services focused on quality and business process optimization to improve data accuracy (as high as 99.5%). Our department store services translate into tangible benefits for your business, including:
- Reduced print and merchandising costs
- Improved customer metrics and analytics
- Faster targeting
- Better refinement of brand messaging
Merchandise Stores Services
Merchandise stores are challenged by fickle consumers, shrinking profit margins, and new government regulations. This is combined with the emerging trend of opening smaller-format stores to help maximize profitability and reach more consumers. The key to overcoming these obstacles and succeeding where others fail is adapting quickly. That is where our services can help. We incorporate our best practices into your customer care environment, communications supply chain, and administrative functions. Let us review your processes and identify ways to generate new revenue streams.
Convenience Store Services
Our convenience store services deliver reliable, 24/7 support for critical store applications. We offer transactional processing services to manage inbound and outbound data transactions. Our services streamline your business processes and workflow – such as receipt processing and customer loyalty program enrollments – and drive analytics.
Specialty Retailer Store Services
Specialty retailers know that shopping decisions are based on a mix of price, store location, customer service, and depth of merchandise. How do you stay a step ahead of the competition while still working through seasonal sales fluctuations? As an experienced real business process management provider, we can show you how to apply industry-leading customer service and technology solutions, and build customer loyalty for your specialty retail store.