Retail and Consumer Goods Insights
Learn how we help retailers reduce cost-to-serve, launch new services in existing markets, improve customer retention, analyze their business, grow in emerging markets, integrate near-shore and offshore service delivery, and manage the customer experience through self-service models.
A great product or low price alone no longer guarantees a competitive advantage or ustomer loyalty. In fact, it’s not even about the product anymore. It’s about the consumer.
Brochure (PDF, 961 KB)
Providing a Service and Support “Express Lane”
White Paper (PDF, 160 KB)