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Retail Services

Retail and Consumer Goods Insights

Learn how we help retailers reduce cost-to-serve, launch new services in existing markets, improve customer retention, analyze their business, grow in emerging markets, integrate near-shore and offshore service delivery, and manage the customer experience through self-service models.


Consumer Goods and Services

Consumer Goods and Services

A great product or low price alone no longer guarantees a competitive advantage or ustomer loyalty. In fact, it’s not even about the product anymore. It’s about the consumer.
Brochure (PDF, 961 KB)

The Retail Store Command Center

The Retail Store Command Center

Providing a Service and Support “Express Lane”
White Paper (PDF, 160 KB)

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A retail giant wanted a direct mailer personalized 20 ways. Our solution generated double-digit response rates.

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