High Tech and Telecommunications

Services for High Tech and Telecommunications Providers

Become the innovator with the most loyal customers and largest networks. We can help you step up customer service and retention efforts so your customers stick with you. We can also rapidly scale up or down to meet customers' demands, and help you get to market quicker.

We serve high tech and telecommunications service providers in all facets of the industry, including:

  • Voice
  • IVR
  • Social Media
  • Data
  • Broadband
  • Cable
  • Satellite

While technology is rapidly developing, your products and services are becoming quickly standardized and commoditized. You need to lower costs in order to improve capital, invest in R&D and keep existing customers happy. Whether you want new services, partnerships or higher-quality towers to meet the demands of resource-hogging phones, you need to focus on innovation instead of spending time on non-core business processes.

As your strategic outsourcing partner, we can bring best practices to play for your business. We continuously leverage our proprietary, leading-edge innovations from Palo Alto Research Center (PARC) and Xerox Innovation Group (XIG). These include performance management systems, gamification, and speech, text and predictive analytics. We offer software that engages, manages and analyzes social media to help you strategize, listen, measure and optimize your campaigns.

Reduce operating costs and improve customer retention when you partner with Xerox. We become culturally aligned with your company to serve as an extension of your brand. We'll take care of day-to-day tasks so you can dedicate resources to what really matters: your core business.

Customer Care

The way you treat customers can be a key differentiator for high tech and telecommunications providers whose offerings are becoming commoditized. Customer satisfaction and retention are at the core of our award-winning Customer Care services, which include:

  • inbound and outbound call centers
  • customer service
  • tech support
  • sales
  • relationship management

We use savvy relationship management tools such as social media, business intelligence and service channels add-ons, also known as multi-channel management. Our multi-channel service handily manages calls, web, social media, email, IVR and chat to connect with your customers on their level.

Learn more about Customer Care Services ›

Managed Print Services

You’ll benefit from our best practices in high-volume print and mail services, such as postage consolidation and statement beautification. We take on the risk to help lower postage and material costs for our clients. For instance, we get your customers to sign up for electronic emails instead of printed statements, and then share the savings with you.

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Communication and Marketing Services

Better engage and communicate with your members through our variety of behind-the-scenes services, including outbound communications, campaigns and monthly billing.

Learn more about Communication and Marketing Services ›

IT Outsourcing

With IT outsourcing solutions, high tech and telecommunications providers can concentrate on their real business instead of their IT infrastructure.

Learn more about IT Outsourcing ›

Finance and Accounting

Outsource your end-to-end process areas of finance, accounting and procurement to us. You’ll free up resources while we transform your finance function, including account reconciliation, global payables, payroll and fixed asset management.

Learn more about Finance and Accounting Outsourcing ›

1-877-414-2676 
or contact us online

Major Telecom Provider

¿Cómo puedo ayudarle? Our bilingual customer call center outperformed the client’s own operations.

See telecom case study ›

Telecommunications Industy Q3 Newsletter

Group President Chris Tranquill describes the new customer care mandate and we discuss the future of online customer support.

Read Telecommunications Newsletter ›

High Tech and Telecommunications: