High Tech and Telecommunications

High Tech and Telecommunications Insights

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Brochures

Optimizing Multichannel Environments-brochure

Optimizing Multichannel Environments

Improve the customer experience and profitability
Brochure (PDF, 1.2 MB)

Optimizing Multichannel Environments-faq

Optimizing Multichannel Environments FAQs

A well-managed multichannel strategy is a critical component in a successful call center solution.
FAQ (PDF, 965 KB)

Engineering Communications to Improve the Customer Experience

Engineering Communications to Improve the Customer Experience

Best practices for optimizing customer communications
Brochure (PDF, 1.2 MB)

Communication Engineering

Communication Engineering

Optimizing the overlooked touch point
Brochure (PDF, 1 MB)

CRM Analytics

CRM Analytics

Understanding the customer experience to improve profitability
FAQ (PDF, 1.1 MB)

Best Practices for Optimizing Social CRM

Best Practices for Optimizing Social CRM

Maximizing the value of customer relationships
Brochure (PDF, 1.2 MB)

Social CRM: Maximizing the Value of Customer Relationships

Social CRM

Maximizing the value of customer relationships
FAQ (PDF, 896 KB)

Back Office Operations - Reduce Costs and Increase Customer Satisfaction

Back Office Operations

Reduce costs and increase customer satisfaction
Brochure (PDF, 1.25 MB)

Customer Care Differentiators

Customer Care Differentiators

As the second largest Business Process Outsourcing company in the world, Xerox offers the most comprehensive service delivery model in the industry.
Brochure (PDF, 965 KB)

Optimize the Customer Experience

Optimize the Customer Experience

Breaking down organizational silos
FAQ (PDF, 979 KB)

Translation and Localization

Translation and Localization

Optimizing the global customer experience
FAQ (PDF, 937 KB)

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Major Telecom Provider

¿Cómo puedo ayudarle? Our bilingual customer call center outperformed the client’s own operations.

See telecom case study ›

Telecommunications Industy Q3 Newsletter

Group President Chris Tranquill describes the new customer care mandate and we discuss the future of online customer support.

Read Telecommunications Newsletter ›

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