Improve the customer experience and profitabilityBrochure (PDF, 1.2 MB)
A well-managed multichannel strategy is a critical component in a successful call center solution.FAQ (PDF, 965 KB)
Best practices for optimizing customer communicationsBrochure (PDF, 1.2 MB)
Optimizing the overlooked touch pointBrochure (PDF, 1 MB)
Understanding the customer experience to improve profitabilityFAQ (PDF, 1.1 MB)
Maximizing the value of customer relationshipsBrochure (PDF, 1.2 MB)
Maximizing the value of customer relationshipsFAQ (PDF, 896 KB)
Reduce costs and increase customer satisfactionBrochure (PDF, 1.25 MB)
As the second largest Business Process Outsourcing company in the world, Xerox offers the most comprehensive service delivery model in the industry.Brochure (PDF, 965 KB)
Breaking down organizational silosFAQ (PDF, 979 KB)
Optimizing the global customer experienceFAQ (PDF, 937 KB)
¿Cómo puedo ayudarle? Our bilingual customer call center outperformed the client’s own operations.
Group President Chris Tranquill describes the new customer care mandate and we discuss the future of online customer support.
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