Child Support Services
Limited budgets. Stricter federal performance requirements.Expanding caseloads. New program regulations. Greater public demands. Sound familiar? More on: Child Support Services
Customer Service Solutions
Are your caseworkers and specialized staff spending too much time answering routine caller questions – leaving too little time for direct service delivery? More on: Customer Service Solutions
High-quality subsidized child care is essential. But you’re challenged by slow payments, cumbersome invoicing, improper payments and state fiscal constraints. More on: e-Childcare Solutions
Electronic Benefits Transfer
In theory, Electronic Benefits Transfer (EBT) sounds ideal. But in reality, you’re continually challenged by fraud and abuse, changing government regulations and reporting requirements, and new technologies and processes.
Let us help. We’re a market leader in electronic payment services, including EBT programs.
We can improve your customer service, using the industry’s only Web-based system specifically designed for EBT. The benefits for you:
- Increased efficiency
- Future adaptability
- Unparalleled accuracy
- A lower administrative burden
Read more about Electronic Benefit Transfer (PDF, 623 KB)
Electronic Payment Card Services
Many government agencies have come to realize they can save money by disbursing benefits and payments via a debit card. Replacing paper checks with debit or electronic payment cards (EPC) can save $2 to $10 per payment. It’s no wonder, then, that EPC is one of today’s most exciting untapped areas of potential savings for government agencies.
Xerox can work with you to convert from printing and mailing paper checks to an EPC solution. You could save millions annually by:
- Eliminating postage, printing and administrative costs
- Avoiding potential loss or theft
- Improving delivery time and overall service to your payees.
Plus, in most cases, your agency pays nothing for implementation and operation.
Read more about Electronic Payment Card Services (PDF, 998 KB)
You’re trying to administer your eligibility-based program more cost-effectively. But you’re also trying to update service delivery to meet clients' changing needs. More on: Eligibility Services
Need to streamline a paper-based, cumbersome and costly Women, Infants and Children (WIC) program? Our technology and program experts have created the most advanced, efficient and secure online WIC EBT system available for state use.
Our feature-rich, browser-based WIC services application:
- Provides online, real-time access to WIC information
- Automates distribution of benefits
- Streamlines your process
- Gives your program recipients wider access to benefits
- Eliminates inefficiencies and cost-intensive printing and distribution functions
- Saves you time and money
- Reduces errors and speeds settlement
Read Michigan WIC EBT case study ›
Child Support Services Innovation
Take a quantum leap forward in processing efficiency throughout your child support services.
Read more about Child Support Services Innovation (PDF, 1.0 MB)