Help Desk Services and Seat Management
We recognize the continuous challenge you face to focus on mission objectives rather than IT infrastructure and application management needs.
As a recognized member of the Help Desk Institute (HDI) we implement multiple industry and certification standards, including ISO 9000, SEI/CMM and SCP. We are also compliant in ISO 9001 and practice-compliant methodologies in delivering help desk services and solutions to you.
We handle more than 1.5 million calls monthly to our help desk contact centers, operate more than 90 service desks for more than 130 clients annually and have more than 13,000 trained or certified ITIL resources.
Our expertise and help desk services extend to:
- Knowledge Management
- Asset Management
- Change Management
- Service Level Management
- Incident Management
- Request Management
- Call Prioritization, Automation and Documentation
- Support Levels 0, 1, 2, and 3
- Root Cause Analysis
- Self-Service Web Portals
- Report and Analytics
Help Desk Services and Seat Management Resources
We understand the delicate balance between cost reduction, reliability, quality, and customer satisfaction.
Brochure (PDF, 1.2 MB)