As the second largest Business Process Outsourcing company in the world, Xerox offers the most comprehensive service delivery model in the industry.Brochure (PDF, 965 KB)
Organizational silos are a common pain point that confuse customers, reduce operational efficiency, and hurt your competitive edge.FAQ (PDF, 979 KB)
As the economy continues to rebound, companies are taking a hard look at where they can cut costs without impacting customer satisfaction.FAQ (PDF, 1.2 MB)
Shifting customer service to lower-cost channels is necessary to maintain profitability, but it cannot come at the expense of customer satisfaction.Brochure (PDF, 1.2 MB)
A well-managed multichannel strategy is a critical component in a successful callcenter solution.FAQ (PDF, 965 KB)
The goal of communication is to be understood. Quality American English skills are a priority in providing a seamless offshore and near-shore outsourcing environment. Brochure (PDF, 858 KB)
Globalization has opened lucrative market opportunities and new revenue streams for companies. Globalization can also wreak havoc on time-to-market and post launch support activities.FAQ (PDF, 937 KB)
Companies gather a staggering amount of information on their customers today; unfortunately it isn’t helping their competitive edge.FAQ (PDF, 1.1 MB)
Companies must do more than participate in today’s social environment. They must engage and optimize—turning insight into action.Brochure (PDF, 1.2 MB)
In this economy it’s imperative that companies continuously show that they are listening to the voice of their customers, resolving their issues, implementing their recommendations and working to improve the overall customer experience.FAQ (PDF, 896 KB)
Documents are a critical but often over-looked component of the customer experience.Brochure (PDF, 1.2 MB)
Each statement, invoice, bill or notification is a customer touch point.FAQ (PDF, 1 MB)
Today consumers expect complex devices to be seamlessly interconnected and available anytime, anywhere. How do you support this converging world? You connect with Xerox.Brochure (PDF, 953 KB)
We measurably improved agent efficiency, call load forecasting, contact quality and customer satisfaction.
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