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Customer Care

Industry Expertise

You wouldn’t want someone who doesn’t understand your industry to interact with your customers. That’s why one of the key drivers of our customer care success is our in-depth industry knowledge.
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Virgin America

We measurably improved agent efficiency, call load forecasting, contact quality and customer satisfaction.

See Virgin America case study

Awards and Recognition

Xerox is positioned as a Leader in the 2012 Gartner Magic Quadrant for Customer Management Contact Center BPO, Worldwide (published Dec. 2012).

More on Gartner positioning